Contact Us
Click the tabs below for information on how to contact the Plans’ office via phone, email, or video meeting.
Phone/Email
(323) 866-2200
(877) 866-2200 – Toll Free
Office Hours
Monday to Friday 8:30 a.m. to 5:00 p.m., Pacific Time
(323) 866-2200 Ext. 401
Department Directory |
|||
|---|---|---|---|
| Department | Reason for Calling | Contact Information | Fax |
| Participant Services | – Health Benefits – Health Claims |
(323) 866-2200 Ext. 401 hpclaims@dgaplans.org |
(323) 782-9287 |
| myPHP Support | – myPHP Registration – myPHP Support |
(323) 866-2200 Ext. 409 myphp-support@dgaplans.org |
None |
| Health Plan Eligibility | – Dependent Coverage – Open Enrollment – Qualifying for Coverage – Premium Payments |
(323) 866-2200 Ext. 502 eligibility@dgaplans.org |
(323) 866-2399 |
| Pension | – Pension Benefits – Pension Statements & Estimates – Benefit Applications – Beneficiary Designations – Death Benefits – Qualified Domestic Relations Orders – Supplemental Plan Incoming Rollovers – Schedule Meetings (Video/Phone) |
(323) 866-2200 Ext. 404 pension@dgaplans.org |
(323) 866-2372 |
| Demographics | – All Address Change Requests (including email updates) – Demographics updates (i.e., names, DOB, SSN) |
(323) 866-2200 Ext. 407 demographics@dgaplans.org |
(323) 866-2389 |
| Contributions and Compliance | – E-Bill Express – Online Bill Payment – Contributions Inquiries |
(323) 866-2200 Ext. 406 contributions@dgaplans.org (323) 866-2200 Ext. 569 |
(323) 866-2311 |
In-Person Meetings
Visitor Information
The Plans are committed to keeping everyone in the office as safe as possible. Upon arrival to our building, all visitors are required to complete a COVID-19 screening and show proof of COVID-19 vaccination. Visitors must be up to date with their CDC-recommended vaccinations, including a booster vaccine, if eligible. To schedule an in-person meeting with a Plans’ representative, call (323) 866-2200, Ext. 0.
Video Meetings
Video meetings are a convenient way to meet face-to-face with a Plans’ representative from the comfort of your own home.
- Call (877) 866-2200 and dial “0” for the operator.
- Tell the operator you would like to schedule a video meeting.
- Answer a few questions. The operator will ask you:
- Your name
- Reason(s) for your meeting (pension, health, or both)
- Phone number
- E-mail address
- Make note of the appointment date and time that the operator gives you.
To prepare for your meeting, gather any documents you may need to reference (i.e., annual pension or quarterly contributions statements, explanation of benefits, retirement applications, etc.):
Instructions for Joining a Video Meeting
- Open your meeting invite email.
- Click the Join Microsoft Teams Meeting.
- Choose the Microsoft Teams app to open the meeting. *
-
- If you do not have Microsoft Teams installed on your device, click the option to download and install it. After installation is complete, you may need to click the Join Microsoft Teams Meeting link in your invite email again.
- Type in your name to join the meeting as a guest. (Or sign in if you already have a Microsoft Teams account.)
- Click Join now.
*Certain devices may also give the option to connect to the meeting via your web browser. However, we recommended you download the Microsoft Teams app, as this provides a more stable connection.
- Please try to connect a few minutes early in case of any issues.
- If possible, please try to join the meeting from a quiet and well-lit workspace to ensure that we are able to see you and hear you well.
- If you do not have video/microphone capabilities, you can call in to the meeting using the phone number provided in the meeting invite.
