Transferring Your Prescriptions (Action May Be Required)

This article details special requirements and considerations you should be aware of in regards to transferring your current prescriptions to CVS Caremark. You are encouraged to review the following information carefully as it may require you to obtain a new prescription or take action before certain medications are covered.

All prescriptions with refills remaining will be automatically transferred to CVS Caremark

All prescriptions for covered medications with refills remaining will be automatically transferred to CVS Caremark before the July 1 transition date with NO ACTION REQUIRED ON YOUR PART. However, under certain circumstances you may need to take action to ensure continuous access to your prescriptions after the transfer. Review the categories to the right for additional details about when action may be required.

After July 1, to refill an existing prescription, you can call any local CVS Pharmacy or log on to to request a refill at a CVS Caremark network pharmacy.

Medications that will no longer be covered

  • The transition to CVS Caremark may impact a small number of previously covered medications, as they will no longer be covered under the Health Plan (or may require prior authorization, if applicable).
  • Check for medications that will be excluded or will require prior authorization under the CVS Caremark formulary at
  • Currently covered medications that will be excluded under the CVS Caremark formulary will be covered through the end of the 90-day grace period (ending September 30, 2021).
  • You will need to work with your doctor to choose a new medication that is covered or pay the full cost of the excluded medication beginning October 1, 2021.
  • CVS Caremark will contact affected participants by mail and/or phone in late July to discuss alternative medications ahead of the October 1 expiration of the 90-day grace period.

Prescriptions filled by mail order

  • Mail order prescriptions with open refills will be automatically transferred to CVS Caremark prior to the July 1st transition. However, for your security, payment information will not be included. To avoid disruption, you can call CVS Caremark at (855) 271-6601 or log on to after receiving your Welcome Kit to provide your payment information.
  • You will need to contact CVS Caremark to arrange your first mail order delivery and enroll in automatic refills.
  • Beginning July 1, 2021, you must fill your mail order prescriptions at a local CVS Pharmacy or through CVS Caremark’s mail order program.

90-day prescriptions previously filled through Smart90/Walgreens

  • For refills after July 1, 2021, you will need to have your 90-day prescription transferred to a local CVS Pharmacy or submit a new prescription through CVS Caremark’s mail order service.
  • You can transfer your 90-day prescription to a local CVS Caremark network pharmacy in the following two ways:
    • Ask your local CVS to contact your current Walgreens, Duane Reade or Happy Harry’s pharmacy and have the prescription transferred by phone (not allowed for compound or controlled substances), or
    • Request that your doctor send a new 90-day prescription to your preferred CVS Pharmacy.
  • When the prescription has been transferred, you can continue to fill it through any local CVS Pharmacy at the standard mail order co-payment.

Prescriptions for specialty medications

  • Check for medications considered specialty at
  • Although your specialty prescriptions with Accredo will automatically be transferred to CVS Specialty, you will be contacted by mail and/or phone prior to July 1 to complete your account setup. If you are on a specialty medication and do not receive a phone call by June 30, please contact CVS Specialty at (800) 237-2767, Monday through Friday, 6:30 a.m. to 8:00 p.m., Central Time.
  • Alternatively, you can ask your doctor to submit a new prescription for your specialty medication to CVS Specialty.
  • Beginning July 1, 2021 prescriptions for specialty medications must be filled through CVS Specialty.