Information Regarding Temporary Telehealth and Telemedicine Coverage
If you are currently covered under the Health Plan
The Health Plan’s Board of Trustees has unanimously approved a Plan amendment that will temporarily provide coverage for both network and non-network telemedicine and telepsychology services. This means that, effective March 16, 2020, and until further notice, the Health Plan will cover office visits that can properly be conducted online with a licensed provider, as long as those visits and services would otherwise be covered under the terms of the Health Plan.
You may visit your network or non-network provider online or use Anthem’s LiveHealth Online network providers, subject to the Health Plan’s applicable deductibles and co-insurance rules. For further information regarding Anthem’s telemedicine and telepsychology programs, please visit www.livehealthonline.com, call 1-888-LiveHealth (548-3432) or email to help@livehealthonline.com. When emailing, make sure to include your name, email address and phone number where you can be reached.
For Health Plan participants with prescription drug coverage, the medications prescribed by LiveHealth Online doctors are covered in accordance with the Health Plan’s prescription drug plan rules.
Except as provided for COVID-19 testing in accordance with the requirements of the new Families First Coronavirus Response Act, all other Health Plan rules remain in effect, including but not limited to the exclusion of services that are not medically necessary, the exclusion of marriage, family or relationship counseling and/or therapy, and the exclusion for charges in excess of the Allowable Charge limit (meaning you will be responsible for any out-of-network charges above the Allowable Charge or Reasonable and Customary Charge limit).
Because this change is temporary, you will be notified when this special telemedicine benefit ends.
If you are not currently covered under the Health Plan
If you do not have Health Plan coverage, the cost for each LiveHealth Online visit varies as follow:
| Type of LiveHealth Online Visit | Cost Per Visit | Coverage |
| Medical | $59 |
|
| Psychology – Level I | $80 |
|
| Psychology – Level II | $95 |
|
| Psychiatry – Level I | $75 |
|
| Psychiatry – Level II | $175 |
|
Using LiveHealth Online
To use LiveHealth Online, a one-time registration is required and can be completed in minutes. For a complete description of the registration process and how a LiveHealth Online doctor visit works, click here.
You can also call LiveHealth Online at 1-888-LiveHealth (548-3432) or send an email to help@livehealthonline.com. When emailing, make sure to include your name, email address and phone number where you can be reached.
Check your symptoms at home with the Sydney mobile app then be directly connected to LiveHealth Online
If you’re not feeling well, you can check your symptoms quickly through the free Sydney Care mobile app. The app will then connect you to a doctor through a LiveHealth Online video session or a Virtual Care text session right from your phone.
The doctor you chat with or see can evaluate your symptoms, help you understand whether you’re at risk for COVID-19, and tell you if you should visit a local health care provider in person for COVID-19 testing.
Download the Sydney Care mobile app from the App Store® or Google Play™. Sydney Care works with both the Sydney Health and Engage apps. You can also connect to LiveHealth Online through your anthem.com account.
